The Downtown Kelowna Association Free De-escalation Training for Members

The Downtown On Call (DOC) team offers, at no cost, verbal De-escalation Training to all DKA Members.

This 1-hour training session will empower business owners and their employees to gain confidence when addressing unwanted and/or aggressive behavior. Employees will learn how to reduce the intensity of a conflict or potentially violent situation while ensuring self-care.

The support provided through the DOC program will also be explained pertaining to personal safety practices.

In addition, the training will help employees identify when to call police, Bylaw or the DKA’s Downtown On Call team.

To register for De-escalation Training, you need to be a DKA Member.