The Downtown Kelowna Association Free De-escalation Training for Members

The Downtown On Call program is offering a no cost, verbal De-escalation Training session to all DKA Members.

This 1-hour training session will empower employees to feel confident in their actions and decisions to address unwanted behaviors. Employees will be able to reduce the intensity of a conflict or potentially violent situation ensuring self-care.

The support provided through the Downtown On Call program will also be explained pertaining to personal safety practices. 

In addition, the training will help employees identify when to call Police, Bylaw or the DKA’s Downtown On Call team (DOC).

To sign up for de-escalation training. you need to be a member.