Downtown On-Street Services

DOC staff offer the following support to member businesses:

• Addressing loitering in front of storefronts and entrances.
• Discouraging aggressive panhandling and disruptive behaviour.
• Safe collection and disposal of drug paraphernalia, including used and unused needles.
• Wellness checks on individuals who appear to be under the influence of substances.
• Morning sweeps at 7:00 a.m. to look for sleepers and ensure storefronts are safe and accessible before opening.
• Removal and cleanup of temporary shelters and belongings when appropriate.
• Regular patrols throughout the day of alleyways, parkades, parking lots, and high-traffic areas such as Kerry Park and Stuart Park.
• Business visits to check in on concerns and provide support.
• Education and tips for businesses on reducing undesirable activity, including de-escalation best practices.
• Security inspections of businesses, with suggestions for safety improvements that help deter loitering.

During quieter periods, DOC staff focus on community relationship building:

• Developing rapport and trust with individuals who are unhoused, helping connect them to available resources.
• Working collaboratively with Social Services, Outreach teams, local shelters, and the RCMP to share information and concerns.
• Supporting businesses in identifying and developing proactive solutions to reduce undesirable activity.

1. Information Gathering
   DOC staff collect details from the caller to determine the most appropriate response.
2. On-Scene Assessment
   Upon arrival, the team checks in with the caller or business staff in case the situation has changed.
3. If Outside the Business
   DOC staff initiate respectful contact and direct individuals to relocate from the area.
4. If Inside the Business
   • Business staff must first ask the individual to leave.
   • If the person refuses, DOC staff take over efforts to encourage them to exit.
   • If unsuccessful, the RCMP will be contacted for assistance.

DOC staff may be handling several calls at once. They will:

• Take your information
• Provide an estimated arrival time when possible
• Attend as soon as they are able

If an urgent or unsafe situation requires immediate attention, businesses should contact RCMP.

If the issue resolves itself before DOC arrives, a callback to advise the team is greatly appreciated – they will still check in.

In some situations – especially where individuals have many belongings – it can take time for them to pack up. DOC staff will:

• Engage the individual and direct them to relocate
• Allow approximately 15-20 minutes for them to pack
• Attend other calls during this time
• Return to ensure compliance

If the individual has not moved when the team returns, the RCMP will be contacted. Remaining on-site and standing over individuals can slow the process, which is why DOC may temporarily step away.

DOC staff are fully trained in the safe collection and disposal of drug paraphernalia. Businesses may call for assistance at any time.

Safe Walk Program

Businesses or individuals may request an escort to or from their vehicle or workplace. Please call 30 minutes in advance when possible, as staff may be tied up on other calls.

Bank Drop Escorts

Available using the same 30-minute advance notice procedure.

DOC staff cannot attend to situations that are criminal in nature.
Examples include:

• Shoplifting or thefts in progress
• Physical altercations or assaults
• Dog complaints or wildlife issues
• Large fires or emergencies
• Broken windows or property damage
• Any activity requiring immediate law enforcement or emergency response

If a business employs on-site security, DOC attendance is not required for those incidents.

Businesses are welcome to pass along information about individuals of concern so DOC can remain aware and observe during patrols.